Privacy Policy

We collect the following categories of information:

• Account information. Your name, email address, password, role (such as developer, builder, vendor, homeowner, or HOA management), and the organization you belong to.
• Organization and profile details. Company name, business address, phone number, trade specialty, coverage regions and markets, and similar details you provide during sign-up or in your account settings.
• Property and project data. Information you enter about lots, properties, projects, tasks, checklists, warranty claims, issues, files, photos, notes, and messages exchanged through the Service.
• Usage data. Log data such as IP address, browser type, device information, pages viewed, and the dates and times of your activity.
• Cookies and similar technologies. Information collected through cookies and local storage to keep you signed in, remember your preferences, and operate the Service. See “Cookies and Tracking” below.

We use the information we collect to:

• Provide, operate, maintain, and improve the Service;
• Create and manage your account and authenticate you;
• Enable collaboration between developers, builders, vendors, homeowners, and HOA management within your organization and projects;
• Send transactional communications, such as confirmations, notifications, and security alerts;
• Process subscriptions and billing, and prevent fraud or abuse;
• Respond to your requests and provide customer support; and
• Comply with legal obligations and enforce our terms.

We do not sell your personal information. We share information only in the following circumstances:

• Within your organization and projects. Data you submit is visible to other authorized users who collaborate on the same lots, properties, projects, or warranty claims, according to their role and permissions.
• Service providers. We share information with vendors who perform services on our behalf, such as cloud hosting, authentication, database, and mapping providers, under contractual confidentiality obligations.
• Legal and safety. We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of CommonSight, our users, or others.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

The Service relies on trusted third-party providers to function. These include cloud infrastructure and authentication services (for account management and secure sign-in) and mapping services (to display interactive lot and property maps). These providers process data on our behalf and are bound by their own privacy and security commitments.

We retain your information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we take reasonable steps to delete or anonymize it.

We implement reasonable technical and organizational measures designed to protect your information against unauthorized access, loss, misuse, or alteration, including encryption in transit and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, update, or delete your personal information, or to object to or restrict certain processing. You can update much of your account information directly in your settings. To exercise other rights, contact us using the details below. We will respond consistent with applicable law.

We use cookies and similar technologies that are necessary to operate the Service (for example, to keep you signed in and remember your active module and preferences). Where required, we present a cookie notice and obtain your consent. You can control cookies through your browser settings, though disabling some cookies may affect how the Service functions.

The Service is intended for business use and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

Your information may be processed and stored in countries other than your own. Where we transfer information across borders, we take steps to ensure it receives an adequate level of protection consistent with applicable law.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your information, contact us at privacy@commonsight.com.